Openness and trust are integral to our spirit of cooperation.
Any misunderstanding is clarified rapidly and we quickly address any latent or open conflicts. Whoever has something on their mind should say it.
We value every individual and show them respect.
When it comes to the crunch, standpoints have to be taken. What is decisive is that everyone can come to a solution without losing face.
We rely on cooperation, for each of us works in a disciplined fashion.
Everyone puts all their effort into the task and lives up to his or her promises. Taking it easy and riding on the coattails of others is not desired.
We acknowledge each other and know how to give and take constructive criticism.
Whoever has earned praise, should receive it and feel proud about it. Criticism is made in a motivating, encouraging and objective manner. Moreover, criticism does is not a one-way street from the top to the bottom, but can flow in both directions.
We inform each other rapidly and transparently.
Each employee is informed directly, without misunderstanding and in a targeted fashion about whatever he or she needs to perform the task.
We take time for each other.
The client takes priority. At the same time, it is the task of each individual’s daily organization to find time for colleagues and meet with employees. Showing appreciation in the form of brief feedback is not a question of time.
Good manners, such as common courtesy and punctuality go without saying.
A warm welcome or a smile say more than a thousand words. You may be late to a meeting, but never without quickly notifying the others beforehand.
Every individual is a role model, particularly managers.
This also applies to what, at face value, appear to be trivial matters.